Terms of Service

By accessing or using the the Company platform and services (“Services”), you agree to be bound by these Terms of Service (“Terms”) on behalf of yourself and the organization you represent (“Customer”). If you do not agree to these Terms, do not access or use the Services.

These Terms constitute a legally binding agreement between the Customer and the Company, a Delaware corporation (“the Company,” “we,” “us,” or “our”). Customers accessing the Services under the Iran deployment track additionally agree to any supplementary terms applicable under Iranian law.

By clicking “I agree,” completing the signup process, or otherwise using the Services, you represent that you are at least 18 years old and have the legal authority to bind the Customer to these Terms.

the Company is a multi-tenant AI agent SaaS platform that enables businesses to deploy, configure, and operate conversational AI agents across digital channels including Website, WhatsApp, Telegram, Voice, and additional channels as made available from time to time.

The platform is offered on two deployment tracks:

• Global Track — hosted on Amazon Web Services infrastructure, primarily serving customers outside Iran, with support for English, Arabic, French, and other languages.
• Iran Track — hosted on Arvan Cloud infrastructure within Iran, Persian-first, using locally-compliant infrastructure and local large language model providers where required by law.

Features, availability, and applicable regulations differ between tracks. the Company reserves the right to modify, suspend, or discontinue any feature of the Services at any time with reasonable prior notice, except where prohibited by applicable law.

To access the Services you must register for an account and provide accurate, complete, and current information as prompted during registration. You agree to keep this information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify the Company immediately at security@alsaas.com if you suspect any unauthorized use of your account.

Each account is provisioned as a separate tenant. Tenant data is isolated at the database and vector-store layers. You may not share login credentials across tenants or use the platform to impersonate another tenant or their end-users.

You are solely responsible for managing the users, roles, and permissions within your tenant workspace. the Company is not liable for actions taken by users you authorize within your account.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not use the Services to:

• Deploy agents that generate, distribute, or facilitate illegal content, including but not limited to content that is defamatory, obscene, harassing, threatening, or violates any applicable law.
• Attempt to reverse-engineer, decompile, or extract the underlying models, algorithms, or proprietary components of the platform.
• Circumvent, disable, or tamper with any security, rate-limiting, tenant isolation, or access-control mechanism.
• Use the Services to develop a competing product or service, or to benchmark the Services for publication without the Company's prior written consent.
• Transmit viruses, malware, spam, or any other malicious or unauthorized code or content.
• Process personal data of minors without proper parental consent where required by applicable law.
• Violate the intellectual property rights of the Company or any third party.

the Company reserves the right to suspend or terminate accounts that violate this policy without prior notice when necessary to protect the platform, other customers, or third parties. the Company may, but is not obligated to, monitor content or usage for policy compliance.

Access to the Services is provided on a subscription basis. Pricing, plan features, and usage quotas are described on the the Company pricing page and may be updated from time to time. Continued use of the Services after a pricing change constitutes acceptance of the new pricing.

Global Track — Stripe: Customers on the Global track are billed through Stripe, Inc. Subscriptions renew automatically on their anniversary date unless cancelled before the renewal date. Fees are charged in US dollars unless otherwise agreed. All fees are exclusive of applicable taxes, which you are responsible for paying.

Iran Track — ZarinPal: Customers on the Iran track are billed through ZarinPal Payment Gateway in Iranian Rials (IRR). Subscriptions and billing cycles are governed by the plan selected at registration. Payment processing is subject to ZarinPal's terms and applicable Iranian banking regulations.

Subscription fees are non-refundable except as expressly stated in these Terms or required by applicable law. If you downgrade your subscription, any reduction in fees will take effect at the next billing cycle. the Company may suspend access to the Services if payment is overdue by more than 10 days.

Usage-based charges (e.g., message volume, API calls, storage) are invoiced in arrears and calculated according to the metered usage recorded by our billing infrastructure. the Company's usage records are definitive absent manifest error.

The Services use large language models (LLMs) and other AI systems to generate responses on behalf of your deployed agents. AI-generated content is not guaranteed to be accurate, complete, current, or fit for any particular purpose. You are solely responsible for reviewing, validating, and overseeing all AI-generated content before it is used in production or communicated to end-users.

You must not rely on AI-generated outputs as the sole basis for decisions with material legal, financial, medical, safety, or other critical consequences without independent human review.

You retain ownership of the input data (prompts, knowledge base documents, conversation history) you provide to the platform. the Company does not use your tenant-specific input data to train shared models without your explicit written consent.

The Services incorporate output safety filters and prompt-injection defenses. However, no automated safety system is infallible. You are responsible for implementing additional safeguards appropriate to your use case and industry.

the Company processes personal data on your behalf as a data processor under applicable data protection laws, including the EU General Data Protection Regulation (GDPR). You act as the data controller and are responsible for ensuring you have a lawful basis for processing the personal data of your end-users.

A Data Processing Agreement (DPA) is available at /legal/dpa and is incorporated by reference into these Terms for customers subject to GDPR or equivalent data protection regulations.

Our full Privacy Policy, describing how we collect, use, store, and protect personal data, is available at /legal/privacy.

For customers on the Iran Track, all data is processed and stored within Iran on Arvan Cloud infrastructure. Encryption keys never leave the Iran region. There is no automatic failover to international infrastructure.

You retain all right, title, and interest in and to the data you upload, input, or generate through the Services, including agent configurations, knowledge base documents, conversation transcripts, and customer records (“Tenant Data”).

You grant the Company a limited, non-exclusive, worldwide license to process, store, and transmit Tenant Data solely to the extent necessary to provide the Services and as described in these Terms and the Privacy Policy. This license terminates when your account is closed, subject to retention periods required by law or as specified in the Privacy Policy.

the Company will not sell, rent, or share Tenant Data with third parties for their own commercial purposes. the Company may share Tenant Data with sub-processors listed in the Privacy Policy solely to provide the Services.

Upon account termination, you may request an export of your Tenant Data within 30 days. After that period, the Company may delete Tenant Data in accordance with our data retention policy, except where retention is required by applicable law.

The Services, including all software, algorithms, interfaces, designs, documentation, and underlying technology, are the exclusive property of the Company or its licensors, and are protected by copyright, trademark, patent, and other intellectual property laws.

Subject to your compliance with these Terms and payment of applicable fees, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the subscription term.

You may not copy, modify, distribute, sell, sublicense, reverse engineer, or create derivative works based on the Services or any component thereof. All rights not expressly granted herein are reserved by the Company.

If you submit feedback, suggestions, or ideas regarding the Services (“Feedback”), you grant the Company an irrevocable, perpetual, worldwide, royalty-free license to use such Feedback for any purpose without obligation to you.

To the maximum extent permitted by applicable law, in no event shall the Company, its directors, employees, agents, partners, or licensors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or cost of substitute services, arising out of or related to these Terms or your use of the Services, even if the Company has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, the Company's total aggregate liability to you for all claims arising out of or relating to these Terms or the Services shall not exceed the greater of (a) the total fees paid by you to the Company in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars (USD 100).

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you in full.

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• your use or misuse of the Services;
• your violation of these Terms or any applicable law or regulation;
• your Tenant Data, including any claim that it infringes or misappropriates the intellectual property, privacy, or other rights of a third party; or
• any act or omission by your end-users or employees in connection with the Services.

the Company reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense. You agree to cooperate with the Company's defense of such claims.

Either party may terminate these Terms at any time by providing written notice. You may cancel your subscription at any time through your account settings; cancellation takes effect at the end of the current billing period.

the Company may suspend or terminate your access to the Services immediately and without prior notice if:

• you materially breach these Terms;
• the Company reasonably believes your use poses a security risk or legal liability to the Company or third parties;
• you fail to pay fees when due after a 10-day cure period; or
• required by applicable law or a government order.

Upon termination, your right to access the Services ceases immediately. Sections 8 (Tenant Data — export window), 9 (IP), 10 (Liability), 11 (Indemnification), 13 (Governing Law), and any accrued payment obligations survive termination.

Global Track: These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law principles. The parties irrevocably consent to the exclusive jurisdiction of the federal and state courts located in the State of Delaware for the resolution of any such disputes.

Iran Track: For customers accessing the Services on the Iran deployment track, these Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Iran. Any dispute arising out of these Terms shall be referred to and finally resolved by the competent courts of Tehran, Iran. To the extent any provision of these Terms conflicts with mandatory Iranian law, Iranian law shall prevail for such customers.

Regardless of jurisdiction, you and the Company agree that any claim must be brought in the party's individual capacity and not as a plaintiff or class member in any class or representative proceeding.

the Company may update these Terms from time to time. When we make material changes, we will notify you by email and by posting a notice in your account dashboard at least 30 days before the changes take effect. For non-material changes (such as corrections, clarifications, or additions that do not reduce your rights), we may update the Terms with immediate effect and update the “Last updated” date at the top of this page.

Your continued use of the Services after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services and cancel your subscription before the effective date.

If you have questions about these Terms, please contact us: